Frequently asked questions

Account

Just click the “Sign Up” button on the upper right corner of the page, fill out the required information on the sign up form, and you will receive an email for verification. Your account will be activated immediately.

You don’t need to worry. All you have to do is click the "Forgot Password?" link on the main page. We’ll send you an email that will direct you to another link. You can enter a new password for your LimoPlay Account. An alternative that you can do is contact our attentive customer support team on the site itself or by sending us an email here. We’re always happy to be of service.

Don’t panic, just contact us through our customer support via LiveChat or by clicking here and we will fix this issue in no time.

We apologize, but we only allow one account per user/IP.

Deposits and Withdrawals

We are happy to accept the following currencies: EUR, USD, GBP, CAD, AUD, and BTC.

All of our payment methods will credit your transactions in an instant, so there’s no need for you to wait. You can start playing immediately after making a deposit.

There are no Transaction Fees here at LimoPlay Casino, so just play and enjoy!

We never want to keep you waiting, so we’ll process your requests instantly. For Bitcoin related withdrawals, first we need to receive a minimum of six confirmations on your last deposit. It only takes an hour to get all six confirmations. For other currencies we might request you to verify your identity before we process your withdrawal. You will be sent a request in that case.

Check your transaction if it was completed on the Blockchain. If this is the case, contact our Live Chat Support and we’ll resolve this issue as soon as possible.

There are lots of places where you can buy or sell Bitcoin. Online exchanges like BitPay, Coinbase and BTC-e will provide you with their services to buy your Bitcoin. Visit our About Bitcoin page to read more information.

Bonuses

Bonuses are extra money that you can get to fund your account. A bonus will give you a boost and increase your chances of winning big. The size of a bonus may vary and a player must first wager the required amount before they can withdraw it.

Move the mouse to your username and select the “My Account > Bonuses.” If you need more assistance just click here.

All you have to do is make a deposit of at least $/€/£20 or 0.02 BTC, or more. Once your transaction is complete your bonus will be automatically credited to your LimoPlay Account.

Different casino games have varying wagering requirements. Read the Terms and Conditions of your specific promo to find out more on all of the important details.

Safe Senders List

We’re sure you want to receive all of our offers in an instant and you can do this by signing up to receive our emails. Click here to change your contact preference.
If you are signed up to receive our emails, then you need to make sure that LimoPlay casino is included in your safe senders list. If you’re not familiar with the steps, read the instructions below to find out how.

If you’re using Yahoo! Mail then you are not allowed to add a whole domain. However, you can add the sender of a specific e-mail address.

  • Click the “Address” tab
  • Click “Add Contact” on the upper left.
  • Enter the email address and other important details, and then save.
  • If you receive an email from LimoPlay, then from that message you can click “Add to Address Book in the “From Field” section of the header.

Click the small arrow located on the right of the “Reply” button. Click the menu item to add our address contacts to your list.

  • Open the email/message.
  • Right click the email address of the sender.
  • Click “Add to Contacts” in the short-cut menu.
  • After selecting, click “save and close.”
  1. Open the email/message.
  2. Click the “More Details” at the top part of the message.
  3. Hover the mouse to the “From Address.”
  4. LimoPlay Casino’s email address is automatically placed in the “Add Contact” pop-up box.
  5. Add additional contact details.
  6. Click the “Add Contact” tab.
  7. Our email address will be automatically included in your AOL Address Book.
  1. Add the email address to your address book
  2. Apple Mail has a training mode, where emails that arrive in the inbox are highlighted in brown. In automatic mode, junk emails will be gathered in the Junk Box. To add an email that is included in the Junk Folder, simply highlight the email message.
  3. Choose “Message> Mark> Not Junk Mail.”
  1. Add the email address to your address book.
  2. Apple Mail has a training mode, where emails that arrive in the inbox are highlighted in brown. In automatic mode, junk emails will be gathered in the Junk Box. To add an email that is included in the Junk Folder, simply highlight the email message.
  3. Choose “Message> Mark> Not Junk Mail.”

If problems still occur with the receiving process of the emails, please contact your email provider for more assistance.

The Casino

Absolutely! Most of our games are 100% Provably Fair and we can even show you how to verify it. When playing a Provably Fair game, just click the “Provability” button on the right side of the screen to access the Provability Widget.

Yes you can! We offer our players the “Play for Fun” option that will let you play the games without having to spend any real money. You can play with every game in our selection to sharpen your skills, or simply have fun!

If your game freezes while you’re playing, you can pick up exactly where you left off the next time you open it, and if you have no option to do this then the round will continue its play on the server. All your winnings will still be credited to your account.

To fully enjoy LimoPlay Casino you need to have Java installed on your computer. You can download Java here. You also need to have the latest version of Flash, if you don’t have it yet click here to download.

If neither of the two fixes the issue, then you may have lost contact with your server. Log out and Log in again before you click the link again. Occasionally, you may need to shut down your browser and reopen it to successfully load the game.

In order for us to help you resolve the problem, contact our support team and note down the exact details on what happened: the name of the game you were playing, the amount of time you played, and the stake you were playing. If you can provide a screenshot then this will assist us in fixing the issue.

Security

That’s an absolute yes. Once you log in, any transaction you make between your browser and the LimoPlay website will be protected by industry-standard encryption software. All of your personal details and any activity you make on the site will be kept completely private. We use a 128-bit SSL (Secure Socket Layer) Digital encryption to protect all online transactions.

We take these matters seriously. Our team of experts has made extreme and advanced measures to avoid theft of funds or case sensitive information. In addition, we keep all new deposits in cold wallets which are isolated from any online system.

You don’t have to, although we reserve the right to carry out any precautions or verification if we have suspicion of fraudulent behavior happening in your account.

Responsible Gaming

Yes. You can choose to deactivate your account for a specified period of time. Contact us via LiveChat or click here.

Yes, but for statistical reasons we cannot delete your account. If you really want to delete your account permanently please contact our customer support here and write a short explanation as to why you want to leave LimoPlay Casino. Please take note that after doing this your LimoPlay account will be closed for good and you will not be allowed to open a new account either.

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